Thanks for visiting ShopTerrene.com. Please don’t hesitate to contact us if you have further questions.
How safe is your online store?
Your online information safety is our priority. Our main FoxyCart shopping engine uses the most up-to-date SSL Certificates from Comodo and RapidSSL. Comodo provides the highest level of security. As one of the leaders providing business-validated certificates, they ensure that millions of transactions are safely performed everyday.
What is your Privacy Policy?
When you make a purchase from Shopterrene.com, we collect your name and payment method information, such as credit card information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address and phone number of the intended recipient(s). When you create an account at Shopterrene.com, you can choose to save your billing information in "My Account." You can also save one or more shipping addresses in your Shopterrene.com Address Book. You may change or delete this saved information anytime. .
What is your Shipping Policy?
We ship your order within two to five business days via USPS Priority Mail. USPS will deliver your order between 4 and 7 days.
What is your Return Policy?
All sales are final. We accept returns for exchange only for an item of equal value. All clearance sales items and special orders are final and cannot be returned. Reshipment costs for exchange items will be paid by the customer.
We recommend that all returns be sent via a traceable carrier with insurance and that you email us at customerservice@shopterrene.com for a Return Authorization number. We will not accept returned merchandise without a return authorization number on the outside of the return box. The returned item(s) must be unworn, in perfect condition and in the original packaging within 5 days of receipt.
Terrene is not responsible for shipping fees on returned items, and we are not liable for lost or stolen return packages.
What is the best way of contacting Terrene if I received damaged or defective goods?
Please contact us immediately to inform us about the damages once the items are received at customerservice@shopterrene.comor defective goods if the p and we will make arrangements for the return and replacement of the item(s). Terrene is not responsible for damages if the product is (a) modified or tampered with; (b) is damaged by negligence, accident, or by unreasonable use.
I have more questions, how do I contact Terrene?
The easiest way to contact us is info@shopterrene.com. If you prefer, you can call us at 888.317.7311 and we will be glad to assist you.
Can I do special orders from Terrene ?
If you have a special request, please email us at info@shopterrene.com and we’ll be glad to work with you.
What type of jewelry does Terrene specialize in?
Today, Terrene fills the gap between costume and luxury jewelry, offering customers distinctive, high-quality designs from all corners of the earth at affordable prices.
Jewelry Quality?
All designs are handmade or hand finished, so no two items are the same. The jewelry may have imperfections that are natural and stones may vary in color.
